ChadFlow Support
We're here to help with the ChadFlow iPhone app, the Mac & Windows desktop apps, and your account.
Ask a question, report a problem, or request help with your account or subscription:
We answer every message, usually within one business day.
Email ChadFlow Support
What to include
- Which app you're using — iPhone, Mac, Windows, or the web console — and its version.
- The email address of your ChadFlow account (if you have one).
- What you expected to happen and what happened instead. Screenshots help a lot.
Common questions
How do I manage or cancel my subscription?
Plans purchased inside the iPhone app are billed by Apple: open Settings → your Apple Account → Subscriptions → ChadFlow to change or cancel, and use Apple's refund process for refunds. Plans purchased on the web are managed in the account console under Billing — or just email us and we'll sort it out.
How do I delete my account and data?
In the iPhone app: Settings → Delete Account. Or email support@talkflow.app from your account address and we'll delete your account and associated server-side data within 30 days, except where retention is legally required.
Which AI provider processes my audio?
ChadFlow uses OpenAI as its AI provider for audio processing. Recordings, transcripts, and prompts are sent to OpenAI through ChadFlow's own servers to transcribe your speech and write your notes; under OpenAI's API terms this data is not used to train OpenAI's models. Details are in the Privacy Notice.
The keyboard or transcription isn't working
Make sure the ChadFlow keyboard is enabled with Allow Full Access (iPhone Settings → General → Keyboard → Keyboards), microphone access is granted, and you're signed in with an active plan. If a transcription fails, the recording is kept on your device and can be re-uploaded from the notes list. Still stuck? Email us.
More
- Privacy Notice — what we collect and how content is processed.
- Terms of Service.
- Account console — sign in, usage, billing.
- Press & media inquiries.